about shipping and delivery.

where do you ship to?

We ship everywhere, except for the State of Israel.

do you offer free shipping?

Yes! We provide free shipping in Malaysia when you spend MYR 50 or more, regardless of the weight. Any purchase less than MYR 50 or will be subjected to a shipping fee, depending on the weight.

Our standard shipping rates are:

Malaysia South East Asia Rest of World (*)
0.0 kg - 0.5 kg MYR 10 MYR 50 MYR 180
0.6 kg - 2.0 kg MYR 10 MYR 60 MYR 200
2.1 kg - 3.0 kg MYR 10 MYR 80 MYR 220
3.1 kg - 5.0 kg MYR 10 MYR 250 MYR 400
5.1 kg - 10.0 kg MYR 20 MYR 250 MYR 400
10.1 kg - 20.0 kg MYR 20 MYR 500 MYR 520
20.1 kg - 25.0 kg MYR 20 MYR 500 MYR 520

(*) Please note that we ship everywhere except for the State of Israel.

how long will it take for my purhcased goods to arrive?

For shipping addresses registered in West Malaysia, 1-4 working days. For shipping addresses registered in East Malaysia, 2-6 working days.

For international orders, time of arrival depends heavily on the local courier of the respective countries. We would suggest a rough estimated window of 10-15 working days, to be fair.

is it possible to track my goods?

Yes, you most certainly can. Once your package has left us, we will send you a shipping confirmation by email. You can easily track your package with the tracking number provided.

Or, if that is too much of a hassle, you can just leave the tracking to us. We watch your packages really closely, call to check on their status and act instantly as soon as we sense some hiccups, to make sure prevent any disappointment.

what if i am not home to receive my purchased goods?

You can always leave us a note to notfiy when is the best time for us to delivery your goods.

If the scheduled delivery failed to reach anyone, the courier will most likely attempt a second delivery on the very next day. However, if you have missed the package on the second attempt, you can always give us a ring to arrange a more convenient time and date for the redelivery. We will reschedule with the courier ourselves to make sure that your goods reach you timely.

what if my purchased goods are received in a bad condition?

Only in rare occasions should you come across flawed goods, as we are pretty stringent with our quality control, as well as on the local courier company selected.

However, if it does happen, it is highly advisable to reject the package on the spot. A replace will be dispatched immediately, once the flawed package is reverted back to us by the courier.

Alternatively, you can always call us or drop an email straight to our Customer Service Officer's inbox to demand an immediate attention.

what if my purchased goods never arrive?

It is very unlikely for that to happen as we watch your packages closely like a hawk. In most cases, we will make sure to call the courier to indentify and resolve any hiccups first, before you get anxious about your missing goods.

However, if your purchased goods never found its way home to you, please do give us a call or drop an email straight to our Customer Service Officer's inbox. Demand for our immediate attention, and let us apologise and make it up to you by getting to the bottom of this problem as soon as possible.

And unlike many other unpleasant experiences, we assure you that you get all the updates that you deserve if events like this should ever happen. We guarantee that.

can i exchange the purchased goods?

Yes, you can. All defective or damaged items are replacable.

However, exchange of purchased goods is allowed only if you return them within 7 days upon receipt. If 7 days have gone by since the day of receipt, we unfortunately will not be able to offer you a refund or exchange.

Should you need to exchange it for the same item, kindly give us a call or drop us an email here, and ship the item to our address:

Nature Care Life Science Sdn Bhd
No 23, Jalan Apollo U5/190,
Bandar Pinggiran Subang,
40150 Shah Alam,
Selangor Darul Ehsan,
Malaysia.

Please refer to our return policy here.

can i change my shipping address after i have placed my order?

If you wish to change or ammend your shipping address, please drop us an email here as soon as possible.

For more help, you can always drop us a call at our customer helpline to demand an immediate attention.

can i cancel my order?

Yes, you can. Given that the cancellation is requested before your order has been fulfilled. We do not allow any cancellations after the parcel has been shipped.